How to Design Automation Exception Queues
Plan for the messy middle.
Category
Workflows, agents, and ops patterns for automating work with appropriate guardrails.
Plan for the messy middle.
If you cannot replay it, you cannot trust it.
Cycle time and error escapes beat vanity dashboards.
A classic first win for teams.
Cap steps and kill switches.
Ownership transfer without heroics.
Killing bad bots is a feature.
Diagram the human path before adding models.
Separate draft from send on day one.
Measure silently before cutover.